Malaysia Post – Pos Malaysia, The Heartbeat of Malaysian Deliveries and Its Tracking

Pos Malaysia: Connecting the Archipelago and Beyond

 

When it comes to mail and parcels in Malaysia, Pos Malaysia Berhad is the undisputed national postal service provider. With a history stretching back over two centuries, Pos Malaysia is more than just a delivery company; it’s a vital part of the nation’s infrastructure, connecting its diverse population across peninsular Malaysia, Sabah, and Sarawak, and linking Malaysia to the rest of the world.

As a public listed company (MYX: 4634), Pos Malaysia holds the exclusive concession to provide universal postal services, ensuring that mail reaches every address, no matter how remote. It has also diversified significantly, offering a wide array of retail, logistics, and aviation services to meet the evolving demands of a modern economy.

 

A Rich Heritage, From Dispatch Riders to Digital Transformation

 

The story of Pos Malaysia begins in the early 1800s with the establishment of rudimentary postal services in the Straits Settlements (Penang, Malacca, and Singapore). Initially, letters were carried by dispatch riders, and fees were collected upon handing in.

Key milestones in its long history include:

• 1867: Indian stamps overprinted with crowns and Straits’ stamps overprinted with dollars and cents were introduced.
• 1901: The first inaugural set of postage stamps for Malaya was introduced.
• 1905: The Federated Malay States Posts and Telegraphs Department was formally created, consolidating services.
• 1907: The Malayan Postage Union was established, instituting universal postage rates.
• 1963: After the formation of Malaysia, the mail system was nationalized, leading to the establishment of the Jabatan Perkhidmatan Pos Malaysia (Malaysian Postal Services Department).
• 1985: Pos Laju was officially launched as the express courier arm, marking a significant shift towards time-sensitive parcel delivery.
• 1992: Jabatan Perkhidmatan Pos was corporatized into Pos Malaysia Berhad.
• 2001: Pos Malaysia Berhad was listed on the Kuala Lumpur Stock Exchange (now Bursa Malaysia Berhad).

Today, Pos Malaysia is actively undergoing digital transformation, pivoting its focus towards parcel delivery to compete in the booming e-commerce market, while continuing to deliver over a million letters and nearly 400,000 parcels daily to millions of addresses.

 

Core Services Offered by Pos Malaysia

 

Pos Malaysia provides a comprehensive range of postal and logistics services:

• Mail Services:
  • Standard Mail: For letters, postcards, and printed matter.
  • Pos Daftar (Registered Mail): For important documents requiring proof of posting and delivery.
  • Pos Ekspres: A faster, non-tracked service for documents.
• Parcel Services (Pos Laju is the express brand):
  • Pos Laju Domestic: Malaysia’s leading express courier, offering fast and reliable delivery for parcels nationwide. Includes various speed options.
  • Flexipack Domestic: A convenient, pre-paid pouch for small parcels.
• International Services:
  • International Air Mail/Parcel: For sending items globally.
  • Flexipack International: A cost-effective solution for small international parcels.
  • EMS (Express Mail Service): Faster, trackable international delivery for documents and parcels.
• Retail Services: Pos Malaysia’s extensive network of post offices also offer:
  • Bill payments (utility bills, assessment rates, etc.).
  • Road Tax and Driving License renewals.
  • Financial services like money orders and remittances (Pos Ar-Rahnu).
  • Identity verification services (Pos Digicert).
  • Sale of stamps, stationery, and other retail items.
• Logistics & E-commerce Solutions: Beyond core mail, Pos Malaysia offers warehousing, freight forwarding, and integrated e-commerce solutions for businesses.

 

Keeping Track: Mastering Pos Malaysia Tracking

 

Pos Malaysia offers robust tracking capabilities, especially for its Pos Laju and registered mail services, allowing customers to monitor their shipments from origin to destination.

 

How to Track Your Pos Malaysia (Pos Laju) Package:

 

1. Locate Your Pos Malaysia Tracking Number:
   • Format: Pos Laju and registered mail tracking numbers are typically 13 alphanumeric characters, starting with two letters and ending with “MY” (e.g., ER123456789MY, CD123456789MY). Domestic Pos Laju numbers often start with EM or ER.
   • Where to find it:
     • Your shipping receipt from the Post Office or Pos Laju outlet.
     • The shipping confirmation email/SMS from the sender or online retailer.
     • The shipping label itself.
2. Use the Official Pos Malaysia / Pos Laju Website:
   • Go to www.pos.com.my.
   • Look for the prominent “Track Your Delivery” or “Track” section on the homepage.
   • Enter your tracking number into the designated field. You can usually track multiple numbers by entering them on separate lines or with commas.
   • Click “Track.”
3. Utilize the Pos Malaysia Mobile App:
   • Download the official Pos Malaysia Mobile App for your smartphone (iOS or Android).
   • The app allows for easy tracking by entering numbers or scanning barcodes, and provides push notifications for updates.
4. Third-Party Tracking Sites:
   • Many universal tracking platforms are excellent for tracking Pos Malaysia, especially for international inbound or outbound parcels.
   • Popular options include: 17TRACK, AfterShip, ParcelsApp, PKGE.net, etc. These sites can often provide a clearer overview if your package involves multiple carriers (e.g., an international inbound parcel from China Post, then handled by Pos Malaysia).

 

Decoding Pos Malaysia Tracking Statuses:

 

Pos Malaysia provides detailed updates on the movement of your package. Here are some common statuses:

• “Shipment information received” / “Item posted”: The sender has provided the shipping details, or the item has been accepted at the initial point.
• “Item dispatched out of office of origin”: The package has left the initial Post Office or collection point.
• “Item processed at [Sorting Centre Name]”: The package has reached a Pos Malaysia sorting facility (e.g., “Item processed at PPL Kuala Lumpur”).
• “Item arrived at [Destination State/City]”: The package has reached a facility near its destination.
• “Consignment out for delivery”: Exciting! Your package is with the delivery person and is expected to be delivered today.
• “Delivered”: The package has been successfully delivered. This often includes a timestamp and sometimes the name of the recipient or delivery location.
• “Attempted delivery” / “Unsuccessful delivery”: Delivery was attempted, but no one was available to receive it, or there was an access issue. A delivery notification card (sometimes called a “Sorry We Missed You” card) should be left with instructions for redelivery or pickup.
• “Item held at delivery office for collection”: The package is available for pickup at your local Post Office.
• “Item returned to sender”: The package could not be delivered and is being sent back to the sender.

 

The Enduring Link in Malaysian Life

 

Pos Malaysia continues to be an essential service for the people and businesses of Malaysia, seamlessly integrating traditional postal services with modern logistics and digital solutions. Its extensive network and commitment to reliable delivery, coupled with a transparent tracking system, ensure that Malaysians stay connected, and goods flow smoothly across the country and the world.