Purolator: The Iconic Canadian Courier Leader
When it comes to courier services in Canada, Purolator is an instantly recognizable name, synonymous with reliable and extensive delivery across the vast Canadian landscape. As a leading integrated freight, package, and logistics solutions provider, Purolator has built a formidable reputation for connecting businesses and consumers throughout every corner of the country.
Majority-owned by Canada Post, Purolator operates independently, leveraging its own sophisticated network, advanced technology, and dedicated workforce to deliver millions of shipments annually, from urgent documents to heavy freight.
A Heritage of Innovation and Canadian Reach
Purolator’s origins trace back to 1960 when it was established as Trans Canada Couriers, aiming to provide expedited delivery services within Canada. The name “Purolator” was adopted in 1967 after its acquisition by Purolator Products Inc., a US-based filter manufacturer that used the courier service to distribute its products.
Key milestones in Purolator’s journey include:
- 1987: Canada Post acquires a significant stake in Purolator, eventually becoming the majority owner. This strategic partnership allowed Purolator to expand its reach, especially leveraging Canada Post’s vast last-mile delivery network in rural and remote areas.
- Growth and Expansion: Purolator has continuously invested in its network, including state-of-the-art sorting facilities, an extensive fleet of vehicles, and its own dedicated air fleet (Purolator Courier Ltd. operates its own cargo aircraft).
- Integration: Purolator focuses on providing seamless, integrated solutions, handling everything from express parcels to heavy freight, and offering a wide array of specialized logistics services.
Today, Purolator is a truly Canadian institution, serving over 99% of Canadian addresses, demonstrating its commitment to national connectivity.
Comprehensive Services Offered by Purolator
Purolator offers a broad spectrum of shipping and logistics services tailored to diverse business and individual needs:
- Express Services: For time-sensitive shipments across Canada and internationally.
- Purolator Express®: Guaranteed next-business-day delivery to most major Canadian centers.
- Purolator Express® 9 AM, 10:30 AM, EOD: Time-definite delivery options for urgent items.
- Purolator Express® Evening, Weekend: Flexible delivery times for residential customers.
- Ground Services: Cost-effective, day-definite delivery for less urgent shipments.
- Purolator Ground®: Reliable ground service across Canada.
- Freight Services: For heavier, larger, palletized shipments (LTL – Less-than-Truckload).
- International Services: Extensive options for shipping to the U.S. and over 210 countries and territories worldwide, leveraging its own network and partnerships with global carriers.
- Specialized Services:
- Customs Brokerage: Assistance with complex customs clearance for international shipments.
- Returns Solutions: Streamlined processes for managing product returns.
- Supply Chain Solutions: Customized logistics and warehousing services for businesses.
- Hold for Pickup: Options to have packages held at Purolator locations for customer convenience.
Real-Time Visibility: Mastering Purolator Tracking
Purolator is known for its highly detailed and reliable tracking system, providing comprehensive visibility into your shipment’s journey from pickup to delivery.
How to Track Your Purolator Package:
- Locate Your Purolator Tracking Number:
- Format: Purolator tracking numbers (often called “PINs” – Package Identification Numbers) are typically 12 alphanumeric characters (e.g.,
PURO12345678,123456789012). - Where to find it:
- Your shipping receipt from a Purolator shipping center or authorized agent.
- The shipping confirmation email/SMS from the sender or online retailer.
- The Purolator shipping label itself.
- Format: Purolator tracking numbers (often called “PINs” – Package Identification Numbers) are typically 12 alphanumeric characters (e.g.,
- Use the Official Purolator Website:
- Go to www.purolator.com.
- Look for the prominent “Track Your Shipment” or “Tracking” section on the homepage.
- Enter your tracking number (you can often track multiple PINs).
- Click “Track.”
- Utilize the Purolator Mobile App:
- Download the official Purolator Mobile App for your smartphone (iOS or Android).
- The app allows for easy tracking by entering PINs, scanning barcodes, and receiving push notifications for status updates. You can also manage deliveries and find locations.
- Purolator E-Ship® Online/Tools:
- For frequent shippers and businesses, Purolator’s online shipping tools offer integrated tracking, reporting, and delivery management.
Decoding Purolator Tracking Statuses:
Purolator’s tracking provides a granular breakdown of your package’s movement. Here are some common statuses:
- “Shipment information sent to Purolator”: The sender has created a shipping label, but Purolator has not yet received the physical package.
- “Shipment picked up by Purolator”: The package has been physically collected by a Purolator driver.
- “Arrived at Purolator facility” / “Processed at [Facility Name]”: The package has reached a Purolator sorting hub or facility and is being processed.
- “Departed Purolator facility” / “In transit”: The package has left a Purolator facility and is on its way to the next location.
- “Out for delivery”: Exciting! Your package has left the local depot and is with a Purolator driver for delivery today.
- “Delivered”: The package has been successfully delivered. This often includes a timestamp, delivery location (e.g., “Front Door”), and sometimes a delivery signature.
- “Attempted delivery – no one available”: The driver attempted delivery, but no one was available to receive it. A delivery notice will be left with instructions for redelivery or pickup.
- “Delivery exception”: An unexpected event has occurred that may delay your delivery (e.g., incorrect address, weather delay, business closed, recipient request to hold). Click for more details.
- “Held at Purolator facility for pickup”: The package is available for pickup at a designated Purolator facility.
- “Customer requested future delivery date”: The recipient has requested a later delivery.
The Gold Standard of Canadian Delivery
Purolator’s extensive network, commitment to service excellence, and state-of-the-art tracking capabilities solidify its position as Canada’s premier courier and logistics provider. Whether you’re a business shipping across the country or an individual receiving a package, Purolator’s transparent and detailed tracking system provides the assurance and control you need, making it a trusted partner for reliable delivery throughout the Great White North.